Bergen, and the hardship of pasta

2 Jul

I just have to give a shout-out to Marcio, our Human Resource Manager, who takes every complaint serious, and tries to resolve it in a professional manner. (The fact that such behaviour is noteworthy provides should actually be enough of a reminder of how terribly distressing life is aboard the ABC RypMeOff.) A month ago I wrote Marcio a short essay in tightly-lettered words on the back of a complaint form (the front was too short), discussing six points in which the chef of the staff mess fails to deliver nutrition and quality, and naming a few possible fixes. After two weeks we had a meeting with the head chef, and ever since then it’s been pasta time.

You know me as a constant complainer, so you’re not even surprised about the length of my letter. However, Marcio was not prepared for my onslaught of words, so he went through great lengths of political yarn to find a solution. My main concern was the general lack of vegan meal options at the buffet, as well as in the crew mess. Half the meal options contain meat, most of the rest is fried in butter, just to add that extra level of salt and cholesterol. On top of that there are rarely ever fresh and ripe fruit available. The head chef tried to comment on my perceived misery, but did not quite persuade with his arguments.

Aerial view of part of the port in Bergen, Norway

Bergen is a nice place. If you like fish, you will love it here.

Firstly, both the ingredients and the recipes for the various kitchens aboard are prescribed by cruise management in Geneva. The head chef just passes on the orders, but apparently is not allowed to change any of the routines. That means we are stuck with the salty, fatty menu that ABC Cruises provides; it won’t change in the foreseeable future. I guess the people that prepare our meals have about as much experience as chefs as I have as a photographer, meaning that upon applying for the job they had enough confidence to microwave a lasagne, but not enough to eat it.

Upon hearing about my perils of finding a decent meal aboard this vessel the head chef granted me the gift of making special requests to the staff in the crew mess, who would then grab me a meal right from one of the kitchens that supply the restaurants. I only utilised that possibility once, because the restaurant times don’t align with my schedule, making it all but impossible to acquire a meal from there within the half hour dinner break I am given. A bloody pointless solution, isn’t it?!

Instead, ever since that meeting with Marcio I have been eating pasta and tomato sauce, for nearly every lunch and dinner aboard. That particular menu item is readily available, because the kitchen can cook it up in about five minutes, so it is a very reliable alternative to the beefy sausages and buttered potato cream that the mess usually provides. Since this food source is nutritious as well as delicious, literally half the photo team has joined me on my quest. There it is, the culinary delight of the cruise photographer: pasta, with tomato sauce.

A bar aboard the ABC RypMeOff

The restaurants of the ABC RypMeOff all look very fancy, but the food in the staff mess is far less glorious.

But why did I even have to write a complaint for this? Why can’t ABC Cruises just offer decent food three times a day? This all feeds into the main problem with employment aboard the ABC RypMeOff. [Here we go again. Stuff your ears everyone; Goemon found a reason to rant.] My overall criticism with ABC Cruises is not that life aboard is so difficult. I certainly had demanding job positions before I started working for this company. Rather, this job is needlessly difficult. It would not take much to improve on the food situation, yet nobody seems to care enough to even complain about it. The manager could offer words of advice and reassurance, instead of calling the entire team an “embarrassment for cruise photography”. Security could improve comfort by enforcing the smoking ban, instead of smoking in their own cabins. ABC Cruises could order the chefs to heat the dishes at the buffet to anything above room temperature, instead of asking its crew to meet every complaint with a smile. Just imagine how many passengers are not even complaining anymore, because they know from experience that the company does not give a penguin’s poop about customer concerns!

Anyway, pasta is cool, ABC Cruises sucks, and Bergen is a cool Nordish town. Here, have a look yourself in the updated photo gallery!

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